Beyond Supps – Return, Refund & Exchange Policy

At Beyond Supps, we are committed to delivering 100% genuine, high-quality supplements. Customer satisfaction is our priority, and we strive to make every purchase a smooth experience.

Returns

  • Return requests must be raised within 7 days of the delivery date.
  • Returns are accepted only if:You receive the wrong product.The product is damaged during transit.The product has a verified manufacturing defect.
  • The product must be unused, unopened, and in its original packaging, with all seals, labels, and the invoice intact.
  • An unboxing video and clear photos are required for all claims related to damaged, missing, or incorrect products.

Refunds

  • Refunds are processed only after the returned product has been received and inspected by our team.
  • Once approved, the refund will be credited to the original payment method or issued as store credit within 5–7 business days.
  • Shipping charges (if applicable) are non-refundable unless the error was on our part.

Exchanges

  • Exchange requests must be made within 7 days of delivery.
  • Exchanges are available only for:Wrong product received.Product damaged during shipping.Verified manufacturing defects.
  • Replacement products will be dispatched after the returned item has been verified.

Items Not Eligible for Return, Refund or Exchange

For hygiene, safety, and authenticity reasons, we cannot accept:

  • Opened or used supplements.
  • Products with broken or tampered seals.
  • Products damaged due to improper storage or handling after delivery.
  • Orders placed by mistake or due to a change of mind.
  • Free gifts, promotional items, or clearance sale products.

Order Cancellation

  • Orders can be cancelled only before they are shipped.
  • Once an order has been dispatched, cancellation is not possible.

Authenticity Guarantee

Every product sold by Beyond Supps is sourced from authorized distributors and trusted brands to ensure 100% authenticity and quality.

Contact Us

If you need assistance, please contact our customer support team with your Order ID, along with photos/videos (if applicable), and a brief description of the issue on this mail id - support@beyondsupps.com. We will review your request and resolve it as quickly as possible.

Thank you for shopping with Beyond Supps. We appreciate your trust and support!t